(NY/NK/#26597) Bilingual (Japanese/English) Help Desk Manager (431 views)

New York, NY, New York
2017/11/13

Responsibilities Include:

– Providing exceptional customer service and technical support to a wide range of clients in both English and Japanese
– Planning, scheduling, and supervising all Help Desk activities
– Prompt, professional, and effective communication with clients to ensure needs are met
– Training Help Desk staff on tech support techniques and other best practices
– Other responsibilities as assigned by managers

Requirements:
– Bachelor’s Degree in Computer Science or related field required
– At least 5 years’ experience in an IT Help Desk environment required
– At least 2 years’ IT Help Desk Management experience strongly preferred
– Exceptional written and oral communication skills in BOTH English AND Japanese

LocationNew York, NY
SalaryDOE (Up to $70K)
PositionJapanese English Bilingual Help Desk Manager
LanguageJapanese and English
Visa Support Yes
Employment Type Full-time
Job Order Number26597
Don't have time now?
Get a reminder in your inbox