Japanese / English Bilingual IT Help Desk (CA/TK/26783) (1386 views)

Torrance, CA, Northern California
2018/08/31

We are currently looking for a Japanese / English Bilingual IT Help Desk Technician in Torrance, CA.

Summary of Responsibilities for a Japanese / English Bilingual IT Help Desk Technician:

**Both in English and Japanese

– Serve as the first point of contact for customers seeking IT technical assistance over the phone or email
– Perform remote IT troubleshooting through diagnostic techniques and pertinent questions
– Determine the best solution based on the issue and details provided by customers
– Walk the customer through the problem-solving process
– Direct unresolved issues to the next level of support personnel
– Provide accurate information on IT products or services
– Record events and problems and their resolution in logs
– Follow-up and update customer status and information
– Pass on any feedback or suggestions by customers to the appropriate internal team
– Identify and suggest possible improvements on procedures
– Other job duties are assigned as required

Requirements for Japanese / English Bilingual IT Help Desk Technician:
– Fluent in Japanese and English (reading, writing, and speaking)
– 1+ year of IT Help Desk experience or Accounting / Finance knowledge
– Excellent communication skills (speaking, reading, and writing)
– Bachelor’s degree or higher
– A valid driver’s license and a good driving record

We screen ALL Candidates to verify the validity of each applicant with criminal background / Social Security verification. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable timeframe, you will be eliminated from the pool of potential candidates.

LocationTorrance, CA
Visa Support No
Employment Type Full-time
Job Order Number26783
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